Privacy Policy

Human Holdings Co., Ltd. (hereinafter referred to as “Human Holdings”) is the core company of Human Group which operates educational, human resource and senior care businesses. We maintain customers’ personal information for the purpose of management and back-office services to its group companies.

As a corporate group operating educational and human resource services, we consider that accurate maintenance and safe handling of customers’ personal information are important social responsibilities.

All Human Holdings executives and employees understand, implement and comply with privacy policies and pledge to faithfully uphold them. This privacy policy applies to the handling of personal information by Human Holdings. Individual Human Group company has set their own policies. For more information on the policy of individual Human Group company, please contact the relevant company.

Privacy Policy

  1. Human Holdings will comply with the Act on the Protection of Personal Information and guidelines established by the Japanese government and other applicable regulations concerning all personal information of customers, employees and other related parties. In addition, Human Holdings sets up a personal information protection management system that meets the “Personal Information Protection Management Systems Requirements” of the Japanese Industrial Standards (JIS Q 15001) and protect personal information.
  2. Upon collecting and using personal information, Human Holdings will clearly state the purpose of its use and collected personal information may only be used within the scope necessary to achieve agreed purpose of collection. Human Holdings takes measures to ensure the prevention of any use of the personal information other than for the agreed purposes of use.
  3. Human Holdings will not provide collected personal information to outside third parties without receiving in advance the principal’s consent with the exception of requirements by laws or regulations or the conditions specified in Handling of Personal Information.
  4. Regarding complaints and inquiries concerning the handling of personal information, Human Holdings will swiftly investigate the relevant facts and promptly respond in good faith within a reasonable amount of time.
  5. Human Holdings will take organizational, personnel, physical and technical security measures for the management of collected personal information and to prevent the unauthorized disclosure, loss or destruction of the personal information.
  6. Human Holdings will periodically review its personal information protection management system and improve the protection of personal information to reflect the changes in social conditions and circumstances appropriately.

Established on May 1, 2005
Revised on August 8, 2008

Tomonari Sato
Representative Director, President and CEO
Human Holdings Co., Ltd.

For inquiries regarding the Privacy Policy
Privacy mark office, Human Holdings Co., Ltd.
Phone: +81-3-6846-8001
Office Hour: 9:00 to 18:00, Monday to Friday (excluding holidays)
E-mail: hhcsoudan@athuman.com

Handling of Personal Information

Personal Information Protection Officer
Human Holdings Co., Ltd.

1. Purpose of use of personal information

Human Holdings will use personal information in connection with the purposes described in the following and to the extent necessary to achieve those use and purposes.

  1. Business operations and activities
    1. Operations relating to management of group companies
    2. Operations relating to the listing of shares
    3. Operations relating to back-office service to group companies
    4. Operations relating to advertising agencies
    5. Operations relating to recruitment and hiring
  2. Purposes of use
    1. To provide management guidance to group companies
    2. To fully exercise the Company’s rights and fulfill its obligation in accordance with the Companies Act of Japan, to manage shareholders by means of preparing shareholder’s data based on certain standards in accordance with applicable laws and regulations, to provide benefits to shareholders and to implement measures designed to optimize the relationship between shareholders and Human Holdings
    3. To fulfill consignment contract of back-office service with group companies. Consignment contracts include operations relating to human resource, general affairs, accounting, finance, information system and operation of benefit programs including welfare association and employee stock ownership plan for employees of group companies. For this purpose, Human Holdings will use personal information collected by group companies which includes the followings: – Students’ information in education service – Dispatch workers’ and registerers’ information in human resource service – Personal information used in entrusted contract with public entities or the government – Users’ information of senior care service, internet-related service, home service, nursery, nail salon, professional basketball team operation, translation service, arena operation, advertising agency service – Information of employees of the group companies
    4. To fulfill advertising agency consignment contract which includes the followings: – Offer information of products, services and events – Request for inquiries and monitoring – Offer of promotions – Delivery of reward items, prizes, publications, brochures – Other necessary announcements or execution of contracts
    5. To fulfill consignment contract relating to processing of personal information, in whole or in part
    6. To select prospective candidates in recruitment and hiring
    7. To manage employees (including providing face-to-face guidance by a physician and other measures based on a request by employee as a result of Stress Checkup specified in Industrial Safety and Health Act) and to operate benefit plans (including welfare association and employee stock ownership plan)
    8. To handle specific personal information in accordance with laws and regulations for those who need to prepare and submit documents on which personal number to be stated to administrative organ or Health Insurance Association. The subjects include employees (and dependent relatives), subcontractors for which withholding is required, shareholders, business partners for which reports of payment is required. Documents include certificate of income and withholding tax, report of payment, written notice of acquisition of the health insurance qualification and written notice of acquisition of the welfare pension insurance qualification

2. Provision of personal information to outside third parties

Human Holdings will not provide personal information to outside third parties without receiving in advance the consent of the principal, with the exceptions of the following conditions:

  • When Human Holdings obtained the principal’s consent with clear prior notification
  • When personal information is necessary to protect life, health or property, and it is difficult to obtain the consent of the principal
  • When to comply with a law or regulation
  • When such personal information is necessary for the improvement of public health or the promotion of the healthy development of children, and it is difficult to obtain the consent of the principal
  • When the handling of personal information is entrusted either in whole or in part to an outside third party to the extent necessary to achieve purpose of use

3. Entrustment of personal information

Personal information may be entrusted to outside third parties meeting Human Holdings’ personal information protection standards. The reasons for such entrustment include but are not limited to labor management, delivery of postal items, sending e-mails, system maintenance, modification and provision of study materials and environment for students.

4. Discretion in providing personal information and the consequences of not giving personal information

Although providing personal information is voluntary, there may be cases where proper announcements and information, including job information, employee management or any other necessary information for business processing, cannot be completed when no personal information or wrong personal information was provided.

5. Complaints and inquiries concerning the handling of personal information

Complains and inquiries concerning the handling of personal information, please contact the office below:

Contact information
Privacy mark office, Human Holdings Co., Ltd.
Phone: +81-3-6846-8001
Office Hour: 9:00 to 18:00, Monday to Friday (excluding holidays)
E-mail: hhcsoudan@athuman.com

Procedures for personal information disclosure

Personal Information Protection Officer, Human Holdings Co., Ltd.

1. Handling the disclosure of personal information

Human Holdings will, in accordance with the Act on the Protection of Personal Information, respond to requests made by the principal or a legal representative authorized by the principal for notification of purposes of use, disclosure, correction, addition, removal, deletion, suspension of use, or suspension of provision to third parties (hereinafter referred to collectively as “Requests for disclosure, etc.”) regarding retained personal information.
Please be aware that the requested information may not be disclosed in cases where a request for disclosure, etc. falls under one of the followings:

  • When Human Holdings does not have the right to respond to Requests for disclosure, etc. with regard to personal information including personal information acquired through consignment contracts.
  • If the presence or absence of the personal information is clarified,
    – The life, body, or property of the principal or a third party are likely to be harmed
    – Illegal or unjust acts are likely to be promoted or triggered
    – National security is likely to be undermined
    – Mutual trust with foreign countries or international organizations is likely to be damaged
    – Disadvantages in negotiating with other countries or international organizations is likely to be caused
    – Impediments to prevention, suppression or investigation of crimes and to other matters concerning maintenance of public safety and public order is likely to be caused
  • With regard to the requests for disclosure, removal, deletion, suspension of use, or suspension of provision to third parties, when the life, body, or property of the principal or a third party are likely to be harmed, when it may seriously interfere with the proper execution of Human Holdings’ businesses or when it violates other laws or regulations.

2. Procedure of Requests for disclosure, etc.

With regard to the specific procedure of Requests for disclosure, etc., please contact the following:
When making Requests for disclosure, etc., the designated request form and a document identifying the principal are to be submitted. If the person making Requests for disclosure, etc. is a legal representative authorized by the principal, additional documents will be required.
Please be aware that requests for disclosure and requests for notification of purposes of use are subject to the standard processing fee.

3. Contact information for Request for disclosure, etc.

For inquiry with regard to Requests for disclosure, etc., please contact the following:

Contact with regard to the handling of personal information
Privacy mark office, Human Holdings Co., Ltd.
Phone: +81-3-6846-8001
Office Hour: 9:00 to 18:00, Monday to Friday (excluding holidays)
E-mail: hhcsoudan@athuman.com

Title of authorized personal information protection organization and where complaints are processed

Human Holdings is a member of the following authorized personal information protection organization. Complaints and inquiries with regard to the handling of personal information are addressed in the following organization.

1. Title of authorized personal information protection organization

JIPDEC

2. Where complaints are processed

Personal Information Protection Complaints Desk
Roppongi First Building, 1-9-9 Roppongi, Minato-ku Tokyo, 106-0032 Japan
Tel: +81-3-5860-7565 / 0120-700-779